Welcome to the MC2 Saint Barth Shop FAQ page! We’re dedicated to providing a seamless luxury shopping experience for families worldwide. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, our exceptional customer service team is always here to help at [email protected].
Product Information
What types of products do you offer?
We specialize in curated luxury collections, including premium apparel and accessories for the entire family. Our offerings feature exclusive collaborations and licensed products from brands like Disney, Marvel, Coca-Cola, AC Milan, and more. Categories include APPAREL, ACCESSORIES, BAGS, Beach Towels, and matching family sets from our MAN, WOMAN, BOY, and GIRL collections.
Are your products authentic and high-quality?
Absolutely! We pride ourselves on sourcing premium materials and authentic licensed items. Each piece is carefully selected to ensure it meets our standards of luxury and durability, perfect for creating unforgettable family moments.
Do you have products for children and adults?
Yes, our collections are designed for the whole family. You’ll find coordinated sets and individual items for men, women, boys, and girls, all embodying sophisticated style and comfort.
Shipping and Delivery
Where do you ship?
We offer global delivery to most countries, excluding select Asian nations and certain remote locations. All orders are processed from our Detroit headquarters at 2544 Woodbridge Lane, Detroit, US 48219.
What are your shipping options and costs?
We provide two flexible shipping methods to suit your needs:
- Standard Shipping – $12.95: Utilizes premium carriers like DHL or FedEx for delivery within 10-15 business days after dispatch. Ideal for timely arrivals of luxury resort wear.
- Free Shipping – For orders over $50 via EMS: Delivers within 15-25 business days after dispatch, perfect for budget-conscious planning.
How long does order processing take?
Orders are processed within 1-2 business days. Note that orders placed after 2 PM EST will be handled the next business day, and weekends/holidays are not included.
Will I receive tracking information?
Yes, tracking details are provided once your order is dispatched, ensuring you can monitor your premium items every step of the way.
Are there any additional fees for international orders?
Customs and import duties may apply depending on your location. These are the responsibility of the customer and are not included in our shipping costs.
Returns and Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with tags attached. For details on initiating a return, please contact us at [email protected].
How do I exchange an item?
Exchanges are subject to availability. Reach out to our customer service team for assistance, and we’ll guide you through the process to ensure your family’s luxury fashion needs are met.
Payment Methods
What payment options do you accept?
We support secure payments via Visa, MasterCard, JCB, and PayPal, making it convenient for our global clientele to shop with confidence.
Is my payment information secure?
Yes, we use encrypted payment processing to protect your data, ensuring a safe and reliable transaction experience.
Account and Customer Service
How can I contact customer service?
For any inquiries, email us at [email protected]. Our team is dedicated to providing prompt and helpful support for all your questions.
Do I need an account to place an order?
While not mandatory, creating an account can streamline future purchases and allow you to track orders easily. However, guest checkout is available for quick transactions.
Thank you for choosing MC2 Saint Barth Shop for your luxury fashion needs. We’re committed to delivering excellence from our premium collections to our reliable service. Happy shopping!