At MC2 Saint Barth Shop, we are committed to ensuring your complete satisfaction with every purchase. Our returns and exchanges policy reflects the same standard of excellence that defines our luxury shopping experience, allowing you to shop with confidence and peace of mind.

Return & Exchange Eligibility

We gladly accept returns and exchanges for items in their original condition, with all tags attached and original packaging intact, within 15 days of delivery.

Important Conditions:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Original packaging must be included
  • Proof of purchase is required

Non-Returnable Items

To ensure the highest standards of hygiene and quality, the following items cannot be returned or exchanged:

  • Beach Towels (for hygiene reasons)
  • Personalized or Customized Items
  • Swimwear with hygiene seals removed
  • Intimate Apparel (for hygiene reasons)
  • Items marked as “Final Sale” or “Clearance”

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear MC2 Saint Barth Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number] Items to Return/Exchange: – Product Name: [Product Name] – Size: [Size] – Color: [Color] – Quantity: [Quantity] – Reason for Return/Exchange: [Please specify] For exchanges, please indicate your preferred replacement: – Product Name: [Replacement Product Name] – Size: [Replacement Size] – Color: [Replacement Color] I confirm that the item is in its original condition with all tags attached and packaging intact. Thank you for your assistance. Sincerely, [Your Name]

Step 2: Receive Authorization & Instructions

Within 2 business days, our customer service team will respond with:

  • Return authorization number
  • Prepaid shipping label (for defective items)
  • Return shipping address
  • Detailed packing instructions

Step 3: Ship Your Return

Please pack items securely in their original packaging, include all original tags and documentation, and affix the provided shipping label if applicable.

Step 4: Processing & Refund/Exchange

Once we receive your return, we will inspect the items and process within 5-7 business days.

Refund Information

Refund Timeline

  • Credit Card Payments: 7-10 business days after we process your return
  • PayPal Payments: 3-5 business days after we process your return

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Visa, MasterCard, JCB credit/debit cards
  • PayPal accounts

Important Notes:

  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer, except for defective or incorrect items
  • International returns may be subject to customs duties and taxes, which are non-refundable

Exchange Policy

We offer exchanges for size or color variations, subject to availability. If your preferred exchange item is unavailable, we will process a refund to your original payment method.

Customer Service Contact

For any questions regarding returns or exchanges, please contact our dedicated customer service team:

Email: [email protected]

Response Time: Within 2 business days

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST

Thank you for choosing MC2 Saint Barth Shop. We appreciate your trust in our luxury collections and are committed to ensuring your complete satisfaction with every aspect of your shopping experience.