Shipping Policy

At MC2 Saint Barth Shop, we are dedicated to providing a seamless luxury shopping experience from browsing to delivery and beyond. Our comprehensive shipping and returns policies are designed with your convenience and satisfaction in mind, reflecting our commitment to excellence in every detail.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

• Standard Shipping – $12.95
  Delivered via DHL or FedEx
  10-15 business days after dispatch
• Free Shipping
  Available for orders over $50
  Delivered via EMS
  15-25 business days after dispatch

Returns & Exchanges Policy

We want you to be completely satisfied with your MC2 Saint Barth purchase. If you’re not entirely happy with your order, we’re here to help.

Return & Exchange Eligibility

We gladly accept returns and exchanges for items in their original condition with all tags attached and original packaging intact within 15 days of delivery.

Essential Conditions:

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Original packaging must be included
• Proof of purchase is required

Non-Returnable Items

To maintain our high standards of hygiene and quality, the following items cannot be returned or exchanged:

• Beach Towels (for hygiene reasons)
• Personalized or Customized Items
• Swimwear with hygiene seals removed
• Intimate Apparel (for hygiene reasons)
• Items marked as “Final Sale” or “Clearance”

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Your full name and contact information
• Order number and date of purchase
• Items you wish to return/exchange (including product name, size, color, quantity)
• Reason for return/exchange
• For exchanges: your preferred replacement item details
• Confirmation that the item is in its original condition with all tags attached and packaging intact

Step 2: Receive Authorization & Instructions

Within 2 business days, our customer service team will respond with:

• Return authorization number
• Prepaid shipping label (for defective items only)
• Return shipping address
• Detailed packing instructions

Step 3: Ship Your Return

Please pack items securely in their original packaging, include all original tags and documentation, and affix the provided shipping label if applicable.

Step 4: Processing & Refund/Exchange

Once we receive your return, we will inspect the items and process within 5-7 business days.

Refund Information

Refund Timeline

• Credit Card Payments (Visa, MasterCard, JCB): 7-10 business days after we process your return
• PayPal Payments: 3-5 business days after we process your return

Refund Method

Refunds will be issued to the original payment method used for purchase.

Exchange Policy

We offer exchanges for size or color variations, subject to availability. If your preferred exchange item is unavailable, we will process a refund to your original payment method.

Thank you for choosing MC2 Saint Barth Shop. We appreciate your trust in our luxury collections and are committed to ensuring your complete satisfaction with every aspect of your shopping experience.